Legal Information

1. Data Controller

The data controller responsible for processing your personal data is DigitalReachWorks, located at Karl-Marx-Allee 92, 10243 Berlin, Germany. You may contact us at [email protected] or +49 174 20583941.

2. Data We Collect

We collect personal data that you voluntarily provide when engaging our services, including: full name, email address, phone number, billing address, company name, and payment information processed through our secure Stripe payment processor. We do not collect special category data (health, religion, biometric) unless explicitly required for service delivery.

3. Purpose of Processing

Your data is processed for the following purposes: (a) to execute and deliver the digital marketing and traffic acquisition services you have commissioned; (b) to communicate regarding project status, deliverables, and support; (c) to process payments and maintain financial records; (d) to comply with legal obligations under German and EU law; and (e) to improve our service quality through anonymized analytics.

4. Legal Basis for Processing

We process personal data under Article 6(1) of the GDPR: (a) consent — where you have given explicit consent; (b) contractual necessity — processing required to fulfill our service agreement; (c) legal obligation — processing required by applicable law; and (d) legitimate interest — processing necessary for our legitimate business interests, balanced against your rights.

5. Data Retention

Personal data is retained only for as long as necessary to fulfill the purposes for which it was collected. Contract data is retained for 10 years in accordance with German tax and commercial record-keeping obligations (§147 AO, §257 HGB). Marketing consent data is retained until withdrawal of consent.

6. Your Rights

Under the GDPR, you have the right to: access your personal data (Art. 15); rectification of inaccurate data (Art. 16); erasure ("right to be forgotten") (Art. 17); restriction of processing (Art. 18); data portability (Art. 20); object to processing (Art. 21); and withdraw consent at any time (Art. 7(3)). To exercise these rights, contact us at [email protected].

7. Data Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. These measures include SSL/TLS encryption, access controls, regular security assessments, and encrypted data storage. Payment processing is handled exclusively through PCI DSS-compliant Stripe infrastructure.

8. International Transfers

If data is transferred outside the European Economic Area (EEA), we ensure adequate protection through Standard Contractual Clauses (SCCs) or adequacy decisions as recognized by the European Commission under Article 46 of the GDPR.

9. Supervisory Authority

You have the right to lodge a complaint with the competent supervisory authority: Berliner Beauftragte für Datenschutz und Informationsfreiheit, Friedrichstr. 219, 10969 Berlin, Germany.

1. Service Scope

DigitalReachWorks provides digital marketing services including but not limited to: multi-channel traffic acquisition campaigns, programmatic display advertising, conversion rate optimization (CRO) audits, search engine optimization (SEO), social media advertising, landing page design, analytics setup, and retargeting campaigns. The specific scope of services is defined in the individual service agreement or proposal accepted by the client.

2. Service Level Agreement

We commit to: responding to all inquiries within 2 business hours during operating hours (Mon-Fri, 09:00-18:00 CET); delivering campaign setup within the timeframe specified in the service agreement; providing weekly or monthly performance reports as agreed; and maintaining 99.5% uptime on managed campaign infrastructure.

3. Payment Terms

All prices are quoted in EUR and exclude applicable VAT (MwSt). Monthly service fees are invoiced on the 1st of each month and are due within 14 days of invoice date. One-time project fees require 50% upfront payment before work commences, with the remaining 50% due upon delivery. Late payments incur a statutory interest rate of 9 percentage points above the ECB base rate per §288 BGB.

4. Intellectual Property

Upon full payment, all deliverables created specifically for the client (landing pages, ad creatives, copywriting, analytics configurations) become the client's intellectual property. DigitalReachWorks retains the right to use anonymized case studies and aggregate performance data for marketing purposes unless the client explicitly objects in writing. Third-party tools, frameworks, and pre-existing code remain subject to their original licenses.

5. Confidentiality

Both parties agree to maintain the confidentiality of proprietary information shared during the course of the engagement. This includes campaign strategies, budget allocations, audience data, and internal business processes. This obligation survives termination of the agreement for a period of 3 years.

6. Limitation of Liability

DigitalReachWorks shall not be liable for indirect, incidental, or consequential damages including loss of profits, data, or business opportunities. Our total liability is limited to the fees paid by the client in the 12 months preceding the claim. We are not responsible for third-party platform changes (Google, Meta, LinkedIn) that affect campaign performance.

7. Termination

Monthly service agreements may be terminated by either party with 30 days' written notice at the end of any billing cycle. Project-based agreements are non-terminable once work has commenced, unless DigitalReachWorks fails to deliver agreed milestones within 30 days of the specified deadline. Upon termination, all outstanding invoices become immediately due.

8. Governing Law

These terms are governed by the laws of the Federal Republic of Germany. Any disputes shall be resolved in the courts of Berlin, Germany. The UN Convention on Contracts for the International Sale of Goods (CISG) does not apply.

1. What Are Cookies

Cookies are small text files placed on your device when you visit our website. They help us provide a better user experience by remembering your preferences and understanding how you use our site. Cookies do not contain executable code and cannot access data on your hard drive.

2. Types of Cookies We Use

Strictly Necessary Cookies: These are essential for the website to function properly. They enable core features such as navigation, access to secure areas, and form submission. The website cannot function properly without these cookies.

Functional Cookies: These cookies remember choices you make to improve your experience, such as your preferred language or region. They may also be used to provide services you have requested, such as watching a video or commenting on a blog.

Analytics Cookies: These cookies collect information about how visitors use our website, such as which pages are visited most often and if users receive error messages. All data is collected anonymously and aggregated.

3. Specific Cookies Deployed

We use the following cookies: drw_cookie_consent (localStorage, persistent) — stores your cookie consent preference; _ga and _gid (Google Analytics) — anonymous analytics tracking with a 26-month expiry; session_id (server-side) — maintains your session state for form submissions and navigation.

4. Managing Cookies

You can control and manage cookies through your browser settings. Most browsers allow you to refuse or accept cookies, delete existing cookies, and set preferences for certain websites. Note that disabling essential cookies may impair website functionality. You may also withdraw analytics consent at any time by clearing your browser cookies or contacting us at [email protected].

5. Third-Party Cookies

We may use third-party services (Google Analytics, Stripe) that set their own cookies. These third parties have their own privacy policies governing their use of information. We do not control third-party cookies and encourage you to review the privacy policies of these services.

6. Consent

Under the ePrivacy Directive (2002/58/EC) and GDPR, we obtain your consent before placing non-essential cookies. You may withdraw consent at any time by deleting cookies through your browser or by contacting us. Your consent preference is stored locally in your browser and does not transmit any personal data to our servers.

1. Refund Eligibility

DigitalReachWorks evaluates refund requests on a case-by-case basis. Refunds may be issued when: (a) services have not been delivered within the agreed timeframe due to circumstances within our control; (b) deliverables materially deviate from the specifications outlined in the service agreement; or (c) the client cancels a project before work has commenced.

2. Monthly Service Subscriptions

Monthly subscription services (e.g., Traffic Starter, Growth Engine, Scale Command) may be cancelled with 30 days' notice. Refunds for the current billing period are not issued once work has commenced. If DigitalReachWorks fails to deliver the agreed service level for more than 14 consecutive days, a pro-rata refund for the affected period will be provided.

3. One-Time Projects

For one-time projects, the following refund structure applies: (a) Before work commences — full refund of any deposits paid; (b) During the first 25% of the project timeline — refund of 50% of the deposit; (c) After the first 25% of the project timeline — no refund of deposit, but no additional charges incurred; (d) Upon delivery of final deliverables — no refund unless deliverables materially deviate from specifications.

4. Ad Spend & Third-Party Costs

Refunds do not cover third-party advertising spend (Google Ads, Meta Ads, LinkedIn Ads) that has already been incurred. Any remaining prepaid ad spend balance may be returned upon account closure, minus any processing fees incurred by DigitalReachWorks. Ad spend is managed transparently with full reporting provided to the client.

5. Refund Process

To request a refund, contact us at [email protected] with your invoice number and reason for the request. We will acknowledge receipt within 2 business days and provide a decision within 10 business days. Approved refunds are processed within 14 business days to the original payment method via Stripe.

6. Dispute Resolution

If you are unsatisfied with our refund decision, you may request mediation through the Berlin Chamber of Commerce (Industrie- und Handelskammer Berlin) or pursue a claim through the European Online Dispute Resolution platform (https://ec.europa.eu/consumers/odr). We are committed to resolving disputes amicably before formal proceedings.

7. Right of Withdrawal (Widerrufsrecht)

Consumers have a statutory right of withdrawal under §355 BGB for distance selling contracts. You may withdraw from a contract within 14 days of conclusion without providing a reason. To exercise your right of withdrawal, you must inform us of your decision by means of a clear statement (e.g., email to [email protected]). The withdrawal period begins on the day the contract is concluded.